Refunds and Returns Policy for www.sashy.io

Effective Date: December 11, 2023

1. Returns and Refunds Overview

At SASHY, we are committed to your satisfaction. If you are not completely satisfied with your purchase of a physical Rhythmic Gymnastics Journal, we are here to help. Please read our Refunds and Returns Policy carefully to understand your options.

2. Eligibility for Returns

2.1. Timeframe: You may initiate a return within 30 days of the date your order was delivered.

2.2. Condition: The product must be in its original condition, unused, and in the same packaging as received.

3. Initiating a Return

3.1. Contact Us: To initiate a return, please email us at sashyrhythmicgymnastics@gmail.com within the 30-day return window. Include your order number and a brief explanation of the reason for the return.

3.2. Approval: We will review your request and provide instructions on how to return the product. Returns are subject to approval.

4. Return Shipping

4.1. Cost: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

4.2. Method: We recommend using a trackable shipping service to ensure the safe return of your product.

5. Refund Process

5.1. Processing Time: Once we receive your returned product and confirm its eligibility, we will process your refund within 10 business days.

5.2. Method: Refunds will be issued to the original payment method used for the purchase.

5.3. Partial Refunds: If the returned product is not in its original condition or missing parts, we may issue a partial refund.

6. Product Defects or Errors

6.1. Defective Products: If you receive a defective product, please contact us within 30 days of delivery. We will arrange for a return and send a replacement or issue a refund, per your preference.

6.2. Order Errors: If you receive the wrong product in your order, please contact us within 30 days of delivery. We will arrange for a return and send the correct product or issue a refund, per your preference.

7. Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

Email: sashyrhythmicgymnastics@gmail.com.

At SASHY, we value your satisfaction, and we are here to assist you with any issues related to your purchase!